Refund Policy
We want to ensure customer satisfaction with every purchase. Sometimes there are problems and a refund comes into mind. Below, we have outlined the rules for a refund.
1. You are eligible for a refund if:
a. You did not download our software from this site. Running the loader is fine. Injecting the cheat makes you ineligible, though.
b. We made a mistake (incorrect billing, product doesn’t work).
2. You will not get refunded if:
a. Your Payment has been made via a cryptocurrency.
b. Your EngineOwning account has been previously banned. E.g. after violating our Terms of Service (ToS), and then creating a new account to buy again.
c. You fail to meet the system requirements. We state the requirements on the feature page of the product you bought.
d. You purchase a subscription for a product that is under maintenance or being updated. Even if you didn’t use the cheat yet. Always make sure to look at the status page before buying a subscription.
e. Your account gets banned because of a detection. Use our cheats at your own risk.
3. Extra Notes:
a. All purchases are one-time payments. We do not auto-renew subscriptions, even if it might say so on any payment documents.
b. Please check your usage log to verify activity on your account. This way you can confirm yourself if you injected the software already.
c. If you open a fraudulent dispute or chargeback, your account will be permanently banned.
Need Help?
We’re here to support you. If you're experiencing issues, please reach out to our support team before requesting a refund. You can open a support ticket here.